Shipping Policy — Vape Aura

Thank you for shopping with Vape Aura. Below are the terms and conditions that constitute our Shipping Policy.

1. Age Verification & Adult Signature Required

• Legal Age Limit: You must be of legal smoking/vaping age in your jurisdiction to purchase products from Vape Aura.

• Adult Signature: In accordance with federal/local laws, an Adult Signature (21+) with a valid photo ID is required upon delivery for all orders containing vape-related products.

• Failed Deliveries: If no adult is available to sign for the package after carrier delivery attempts, the package will be returned to us. Shipping fees for returned packages due to failed age verification or absence are non-refundable.

2. Order Processing Time

• Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.

• Peak Seasons: During high-volume periods or sales, processing times may extend by 1–2 business days.

• You will receive a notification with tracking information once your order has shipped.

3. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Option	Estimated Delivery Time	Standard Rate
Standard Ground	3 – 7 Business Days	$X.XX (or Calculated at Checkout)
Expedited Shipping	2 – 4 Business Days	$X.XX
Free Shipping	3 – 7 Business Days	Free on orders over $XX

Note: Delivery times are estimates provided by the carrier and are not guaranteed.

4. Shipping Restrictions & Exclusions

Due to local regulations and legal restrictions on vapor products:

• Restricted Locations: We cannot ship to P.O. Boxes, APO/FPO/DPO addresses, or jurisdictions where vape product shipping is prohibited by law.

• State & Local Bans: Orders placed with shipping addresses in restricted states, cities, or territories will be automatically canceled and refunded.

5. Tracking Your Order

Once your package has shipped, you will receive an automated email containing your tracking number and a link to monitor your shipment. Please allow up to 24 hours for tracking information to update on the carrier's system.

6. Damaged, Lost, or Stolen Packages

• Damaged Items: If your package arrives damaged, please document the package and contents with photos and contact us immediately at support@vapeaura.com with your order number.

• Lost or Missing Packages: Vape Aura is not directly responsible for packages lost or stolen after a confirmed carrier delivery. However, if your tracking shows "Delivered" but you haven't received it, please contact the carrier first, then reach out to our customer support team to assist with an investigation.